Terms and Conditions

Guests are granted a license to occupy the property for the booking dates, this is not a Residential Tenancy Agreement.

1. Summary

• The property must not be used by more than the number of guests noted on your booking, without written approval.
• Pets are not permitted unless permission has been granted, details are specifically noted in your booking.
• Smoking is not permitted anywhere inside any property.
• Cancellation Policy – booking fees, extras and linen hire charges are non-refundable. Cancellations less than 7 days before check-in are completely non-refundable.Cancellation of more than 7 days before check-in are completely refundable.
• The responsible renter must be at least 18 years of age, guests under 18 are of course welcome but must be accompanied by a responsible adult.
• The price of the booking is subject to change, if there is a change in price you will be notified and offered the opportunity to pay the increased tariff or get a full refund.
• If you encounter any issue, before, during or after the stay please contact us immediately on (+357) 99100649 so that we can attempt to fix it. We will not offer any compensation unless we have been afforded the opportunity to solve a problem.
  
  

2. Bookings & Payment

2.1 Bookings

2.1.1 Booking Details

Check in is 2pm. Check out is 12am.

Further, we cannot guarantee that a property will be ready at the said check in time. We will endeavour to have the property ready, however, circumstances may sometimes cause delays. There will be no refund or credit if a property is not ready for the agreed time but there will be extension of the Check-out.

We may be able to offer an early check in or late check out – this may attract a charge. If we are unable to honour early check in or late check out due to a back to back booking or unforeseen circumstances, a full refund of any fees charged above the tariff will be provided.

2.1.2 Changes to Booking

The tariff is for the agreed number of guests detailed on our confirmation email. If there is a change or discrepancy, you will need to contact us to make changes and ensure that those changes are documented. If the property has an extra guest charge above a certain number this may become payable.

By paying a deposit, the guest is reserving a specific property for specific dates. The dates and the property cannot be changed by the guest, and we cannot transfer bookings between properties, doing so would effectively cancel the original reservation and cancellation terms will apply. We may be able to transfer your booking to different dates, reduce the stay, or offer a credit if we can secure another guest to re-book the property for the same dates. There are no guarantees that this will be possible. 

No refunds are provided for late arrivals, early departures or unused days of your reservation. Booking fees, extra equipment and extra linen are not refundable once they have been booked and paid for.

2.1.3 Cancellation Policy

2.1.3.1 In the event of cancellations or government restrictions on travel due to, but not limited to natural disasters, storms, bush fires, floods, state of emergencies, pandemics or acts of war or any other force majeure, guests may be offered a postponement of their booking and will be given a credit or voucher to book another time/date or property within a 12 month period. 

2.1.3.2 For bookings cancelled within 7 days of arrival and for no shows – the full tariff will be lost and not refundable under any circumstance.

2.1.3.3 All guests are encouraged to take out travel insurance to cover extra-ordinary events.

2.2 Payments

To proceed with a booking via Katsikantaris Homes website, the following payment conditions apply; for other booking sites please see their payment terms.

Full Amount is due at the time of the booking. The deposit is non-refundable unless the property can be rebooked for your dates, see extra information below.

Payments are to be made by credit card or bank transfer. Bookings will be cancelled if a payment is not received in accordance with the above terms. 

1. 3. Guest Information & Obligations

3.1 Responsible Renter

As the responsible renter, you agree to be an occupant of the property for the entire duration of the stay. All other occupants will be family members, friends, other responsible adults over 18, or accompanied by a responsible adults.

3.2 Keys

The guest is responsible for keeping the keys safe during their stay and return them at check-out. If you are unable to provide a key for any reason, then the guest will need to engage the services of a qualified locksmith to gain access. The locksmith’s invoice must be paid directly to the locksmith at that time. Guests must not break into or attempt to break into premises when locked out.

3.3 Cleaning

Is included in the full tariff, however, if excessive cleaning is required over and above what is considered by Katsikantaris Homes to be a standard clean, the guest will be charged at cost.

3.4 Loss and Damage

All damages, breakages or losses to the property, furniture and furnishing are to be reported immediately. Should you discover a fault or breakage when you arrive, please advise us directly to avoid being charged for this damage.

3.5 Children

No responsibility will be taken for children or pets staying at or visiting the property. Please supervise carefully, always taking into consideration fencing, stairs, verandas, balconies and cleaning chemicals. 

3.6 Issues before, during or after the stay

If you encounter an issue before, during or after the stay, contact us immediately so that we can attempt to fix it. We will not be able to consider compensation unless we have been afforded the opportunity to solve the problem.

3.7 Smoking

Smoking is not permitted inside any of our properties. If you need to smoke, please do so away from the property to ensure that the smoke does not enter. If evidence of smoking inside the property is detected, you will be charged for steam cleaning of carpets and furniture, laundering of all soft furnishing and linen, plus replacement of linen where necessary. It is the guest’s responsibility to understand this prior to booking.

3.8 Number of guests

Each holiday property is equipped for a specific number of guests. It is against Health and Safety Regulations for more persons to occupy a property than there are beds to accommodate them.

The guest limits apply for the duration of the booking. Any extra guests above those that have been booked and paid for must be approved in writing prior to the stay. The owner has the right to charge for extra guests and/or to decline any request.

3.9 Noise

We have a strict ‘no party’ policy. Only the guests staying at the property are permitted to be present. If you wish to have visitors in addition to booked guests, you must advise us in writing prior to your stay and ensure you receive written permission. This is not possible at all properties. If there is, or is evidence of, a party/function, you may be asked to vacate the property and there might  be a charge. 

In addition, if our staff, security guards or the police are called to the property to deal with noise complaints or excess guests, or if we receive complaint/s from the neighbours during or after your stay, a fine will be charged. Noise disruption for these purposes includes; loud behaviour of any type that disrupts the peace and quiet of others; intrusive or abusive language; loud music or any other sounds affecting other residents that is audible outside the boundaries of the property.

3.10 Recreational Activities

Under no circumstances are the following activities permitted at any of our properties: motorbikes, dirt bikes, quad bikes, use of firearms, air rifles or fireworks.

3.11 Security

To prevent theft of or damage to furnishings or your personal belongings, you agree to close and lock doors and windows when you are not present at the property and at check out. Should you not be able to secure the property you should contact us immediately. If the property has a key safe, please use it during your stay. Katsikantaris Homes and the owner will not take responsibility for any loss of guest belongings during or after your stay.

3.12 Pets

Pets are prohibited in all our properties.

3.19 Criminal Activity

Use of the property for any criminal activity is of course prohibited and may result in fines or prosecutions. This prohibition extends to the use of the property’s internet service, if any, for criminal activity. We will cooperate with any investigation of alleged criminal activity at the property during the stay.

3.20 Lost property

Guests are solely responsible for their belongings whilst staying at the property and are required to take the usual steps to prevent any property loss, including locking premises and vehicles when not attended. If personal property is left behind, it is the guest’s responsibility to arrange its return by providing Katsikantaris Homes with a suitable prepaid fee or by collecting the item from our offices.

We reserve the right to charge for the mailing of lost property. If not claimed within 30 days, it will be disposed of.

4. Agent/Owner Limitations of Liability

We have taken great care to describe your holiday accommodation to you as accurately as possible. We cannot, accept responsibility for incorrect descriptions, errors or omissions.

4.1 Substitution of property

At times, situations arise over which we have no control such as extensive repairs or maintenance. We reserve the right to offer guests alternate accommodation of a similar standard, as available, at our discretion. In the unlikely event, we will notify you as soon as possible and make every reasonable effort to ensure you are satisfied. We cannot guarantee accommodation and, should an alternative not be found, you will be refunded. You hereby agree that, in this case, you will accept the refund as an acceptable outcome.

4.2 Wildlife

Our properties are maintained and cleaned regularly, however, wildlife is common in the country and coastal areas. Katsikantaris Homes and/or the owner do not accept liability for the unfortunate or seasonal visits of any wildlife including, but not limited to, rodents, insects, cockroaches, kangaroos, wombats, snakes, etc.

4.3 Attendance at Property

Katsikantaris Homes and/or its representatives reserve the right to enter the property at any time, without notice, to protect and/or undertake maintenance of the property. We will provide notice to the guests wherever possible.

4.4 Equipment

Katsikantaris Homes and/or the owner do not accept liability or loss caused by failure of equipment and/or services out of our control, including, but not limited to, water, electricity and internet. In the event of a failure, the guest should notify our team in the first instance. Any problems that arise during the rental period that do not constitute an emergency as determined by Katsikantaris Homes, will be remedied at any time during or after the rental period, at the sole discretion of Katsikantaris Homes. No refund, compensation or guarantees are given.

4.5 Bad Books Register/Traveller Feedback

By making this booking you hereby agree that if you or any occupant covered by this booking breaches our terms and conditions, your name, phone number, home address and email address, as well as details of the breach/es may be registered with any ‘bad guest’ register. Traveller feedback may also be entered onto the applicable online portals. Katsikantaris Homes reserve the right to refuse or cancel a booking where a guest is registered on these sites or has received negative feedback from other booking sites or travel agents.